Privacy Notice
Who We Are -
Hi, we are The Green Company. We are your source for cleaner, greener household products and we’re delighted to have you as our customer, and that you trust us with your information. We’d like you to have full confidence in the way we handle the information you entrust us with, and the information below is designed to describe what we do, why we do it, what your legal rights are, and more. We are the controller of your information, with the exception of your payment information such as card data and bank information.
If you have any queries, or if you think we have missed something, please let us know and we will look into it asap, and remedy things where necessary.
We’re registered with Companies House under 13299879 and with the ICO under registration number ZB572222
If you need to get in touch with us, you can do that by emailing us at orders@thegreencompany.online or by filling in the contact form on the website here
If we make any substantive changes to the way we handle your information we will let you by updating the “Last Updated” date of this Privacy Notice, or by sending you an email in the event of a significant change.
How do we collect your information?
The information we have about you, is provided by you directly when you shop with us. The information we collect includes:
|
What Information |
Why |
Lawful basis |
Shared With |
Retention Period |
|
Name, address and telephone number |
For order fulfillment and delivery of your goods |
This is because we have a contract with you |
Royal mail for delivery purposes only |
6 years after the last order placed |
|
Name and email address |
Sending you news and offers via email where you have already purchased from us |
Legitimate Interests (PECR Soft opt-in) |
Hosted by Shopify |
Three years after the last meaningful interaction such as clicking through to the website, or until you unsubscribe |
|
Name and email address |
Sending you news and offers via email where you have not already purchased from us |
Consent |
Hosted by Shopify |
Three years after the last meaningful interaction such as clicking through to the website, or until you unsubscribe |
|
Name and contact details with message contents |
To respond to queries and messages you send us via the Contact Us Page |
We have a legitimate interest to respond to all queries sent to us via the website |
Hosted by Re-amaze customer service |
|
|
Email, and contents of abandoned shopping cart, along with name and address if entered before cart is abandoned |
To allow us to follow up by email with your abandoned purchase, to offer you the opportunity to complete the purchase. This is an automated process from Shopify, with the ability to unsubscribe in the automated email.
|
We have a legitimate interest to follow up on abandoned shopping cart so that you can complete your purchase if wished. |
Shopify, Klayvio |
If no order is made, then 1 month. If the order is completed, the retention is 6 years beyond last meaningful interaction. |
|
Customer website journey and mapping of user interests |
To allow to social media platforms to provide targeted advertising about us and our brand if cookie consent is granted. |
Consent[SCP3] |
Facebook, Pinterest, TiKTok, Google, Taboola |
One month |
|
“Derivative Information” User journey through the website, including where the referrer website you came to us from, and the type of device you used. |
To allow us to see which parts of the website are working well for you (and us), and to allow us to know where to spend our money to reach you via advertising. Monitor and analyse usage and trends to improve your experience with the Site. |
Consent[SCP4] |
|
One month |
If you wish to order from us, but don’t provide us with the delivery information, we won’t be able to fulfil our contract with you.
Your Financial Data
Financial information, such as data related to your payment method (e.g. card number, card type, expiration date) that is collected when you purchase, order, or return goods to us, is stored either by Shopify or PayPal. The Green Company have no access to this data. Please click the link to the respective merchant to view how they process your data.
If We Sell The Green Company
If we reorganise or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we will transfer your information to the new organisation and let you know about the change of ownership. Obviously we will give you a simple option to not transfer your data to the new organisation before we transfer it.
Tracking Technologies - Cookies and Web Beacons
Where you provide consent via our cookie consent banner, your personal information is collected through the use of tracking technology. We use cookies, web beacons, tracking pixels, and other tracking technologies on the site to help customise the site and improve your experience as well as to allow social media companies to provide targeted advertising based on your interests and use of websites.
All the tracking technology can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to automatically block third party cookies, and/or by adding privacy enhancing technology such as Facebook containers and similar to browsers such as Firefox.
Your Rights
You have lots of rights in respect of our processing of your personal data. This is a good thing. The relevant rights are:
- Ask us to provide all personal data we hold about you.
- Object to some processing of your personal data, including where it’s used for marketing.
- Ask us to correct personal data we hold about you if it’s inaccurate.
- Party. We'd like an invite please!
- In limited circumstances, you can ask us to erase your personal data.
- In some circumstances, you can ask us to restrict how we process your personal data.
- Be informed about our processing. You're reading this privacy notice which is a cracking start. If you need to know more, just ask us.
Where our processing is based on consent, you have the right to withdraw this consent at any point. This would usually just involve unsubscribing from marketing using the link in the email.
If you want to exercise any of these rights, please get in contact at orders@thegreencompany.online
We will need to ensure you are who you say you are, when you submit a Rights Request, but once that has been done, we will respond in a timely manner and within one month of receipt.
You also have the right to lodge a complaint about our processing with the UK's Information Commissioner's Office – but we would genuinely welcome the opportunity to resolve any complaints first.
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk
How can you find out more information?
If you need further information about how we store and use your personal data, please feel free to ask us, and if you think we’ve missed something in this privacy notice, please let us know and we’ll look into it.
Emails and Communications
If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:
- Noting your preferences at the time you register your account with the site, but unchecking the marketing (soft opt-in) tickbox.
- Logging into your account settings and updating your preferences.
- Contacting us using the contact information provided below
If you have questions or comments about this Privacy Policy, please contact us at orders@thegreencompany.online
